Introduction: 

At Your Salesman, we understand that your privacy is important, and we are committed to protecting it. This Privacy Policy explains what personal information we collect about our customers and how we use it.

What information do we collect? 

We collect the following information from our customers:

• Contact information, such as name, address, phone number, and email address
• Vehicle information, such as make, model, plate number, odometer reading, WoF details, and a Vehicle Information Report (VIR) obtained before the purchase of a car

How do we use your information? 

We use your personal information for the following purposes:

• Contacting you regarding your vehicle, appointments, and sales
• Sending you promotional materials, such as special offers and service updates
• Improving our products and services based on your feedback and experiences
• Offering to purchase your vehicle directly, based on your vehicle information

Cookies and Tracking Technologies: 

We may use cookies and similar tracking technologies to deliver personalised advertisements to our customers on platforms such as Google and social media. These technologies allow us to collect information about your browsing behaviour and interests to provide you with relevant content. By using our website, you consent to the use of cookies for these purposes. 

Third-Party Services: 

We utilise third-party services, such as Google Analytics, to gather information about user interactions with our website. These services may collect data about your browsing behaviour, device information, and other usage data. We use this information to analyse website traffic, improve our website’s performance, and better understand our users’ preferences. These third-party services may also use cookies and similar tracking technologies to collect and store data. Please refer to their respective privacy policies for more information on how they handle your data:

• Google Analytics Privacy Policy

Tools and Platforms: 

We utilise various tools and platforms to manage and communicate with our customers. These include:

• Airtable: Customer information is securely stored in our database on Airtable. We have implemented strict access controls and encryption protocols to ensure the confidentiality and integrity of your data.
• Zendesk: We use Zendesk as our communication platform to interact with our customers. This allows us to provide timely and efficient support. Zendesk has its own privacy policies and security measures in place.
• Mailchimp: We use Mailchimp to send marketing materials, such as updates, special offers, and promotional content, to our subscribers. Your contact information is securely transferred to Mailchimp for this purpose.
• WordPress: Initial form submissions are stored on our WordPress website. We have implemented security measures to protect this data.

These platforms have their own privacy policies and security measures in place. We have carefully chosen and vetted these service providers to ensure the highest level of security and privacy for our customers’ information.

By using our services, you acknowledge and agree to the data handling practices of these platforms as outlined in this Privacy Policy.

Data Breach Notification: 

In the event of a data breach where your personal information may be compromised, we will make reasonable efforts to notify you promptly using the contact details you provided to us. We will also take necessary steps to contain and investigate the breach, and to prevent any further unauthorised access.

By using our services, you acknowledge and agree that we may contact you in the event of a data breach, using the contact information you provided.

Sharing of Information: 

We do not sell, trade, or share your personal information with third parties, except as required by law or with your consent.

Data Retention: 

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected.

Data Security: 

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

Access to your Information: 

You have the right to access and control your personal information that we collect and process. If you would like to request access to your information, please contact us at privacy@yoursalesman.co.nz.

Complaints: 

If you have any questions, concerns, or complaints about how we use your data, please do not hesitate to contact us. You can reach us at:

Address: Building B, 76 Kimptons Road, Brookby 2576

Phone: 0800 SALESMAN / 725376

Email: privacy@yoursalesman.co.nz

We take your privacy seriously and will do our best to address any issues promptly and effectively.

If you have general inquiries or need assistance with any other matter, please visit our Contact Page.